If something isn't right with your order, we want to know. Our returns process is simple, no-fuss, and designed to get things resolved quickly.

We aim to approve all applications within one working day.

Our Returns Policy

If there's a problem with your order, contact us within 14 days of receiving your goods. We'll arrange a return, replacement, or refund depending on the situation.

We accept returns for:

Items sent in error (wrong product or wrong quantity)

Goods that arrive damaged or faulty

Items that don't match their description

We ask that returned items are in their original condition and packaging where possible.

Wrong Item? No Problem.

If we've sent you the wrong product, we'll collect it at no cost to you and dispatch the correct item as quickly as possible. Just get in touch and we'll take it from there.

Glover Bros Returns & Support phone icon cream

Phone

01823 431910

Call Us
Glover Bros Returns & Support mail icon

Email

orders@gloverbros.co.uk

Email Us

How to Start a Return

01.

Contact us by phone or email with your order number and a brief description of the issue

READ MORE
02.

We'll confirm whether the item needs to be returned or can be disposed of

READ MORE
03.

For collections, we'll arrange a time that works for you

READ MORE
04.

Replacements or refunds are processed once the return is received

READ MORE
Contact Us

Items We Can't Accept Back

Some items can't be returned once opened or cut:

Foam cut to a custom size

Fabric cut from a roll

Adhesives and aerosols once opened

If you're not sure whether a product is returnable before you order, just ask us and we'll tell you straight away.

Need Help With a Product?

Our team is happy to advise on any product in our range. If you're not sure whether something will work for your job, ask before you order.

Visit the Advice Hub
Browse Products
Contact Us